Retail Acceleration Program

At Alpha Bank, we are shaping the future of banking in Greece.

Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers.

• We understand our Customers’ needs and design experiences around them.
• We work in partnership and invite diversity of skills and perspectives.
• We are forward-thinking and drive continuous improvement.
• We make things happen; we execute quickly and focus on what is essential.

If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you!

Join our Branch Network team and #be_part_of_tomorrow #AlphaBank #TheAlphaBlueprint #Tomorrow

As a new joiner, you will be placed in Alpha Bank’s Branch Network to identify and meet Customers’ needs, to promote Bank’s products and services to existing and new Customers, while offering exceptional Customer experience and turning our Customers into enthusiastic advocates for the bank.

What you will be doing

• Consistently provide outstanding service to new and existing customers, ensuring a top-tier customer experience.
• Understand various customer profiles, to efficiently provide products and services that align with their needs.
• Foster long-term relationships with customers.
• In depth understanding of potential customer opportunities.
• Develop thorough knowledge of Alpha Bank’s product and services portfolio to effectively promote them.
• Understand and uphold the organization’s policies and internal procedures, ensuring that we keep our promises to our Customers.

What you need to have

• A Bachelor’s and/or a postgraduate degree in Economics, Finance, Mathematics, Business Administration or in any other related field.
• Previous work experience in Customer Service/Sales roles will be considered an asset.
• Strong collaboration skills in your daily interactions with both Customers and Alpha Bank Employees.
• A passion for the Customer, offering excellent customer experience at all times.
• Self-motivation, methodical approach and results-oriented perspective.
• Excellent oral and written communication skills both in the Greek and in the English language.
• Proficient use of MS Office.

What we offer

It’s all about our people. At Alpha Bank, you will enjoy:

• An opportunity to join the most robust financial institution in Greece with a leading role in the Greek economy and a strong presence in the community.
• A friendly and collaborative work environment that supports taking initiative and action.
• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.
• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.
• A competitive salary and benefits.
• An annual bonus scheme based on performance.